Privacy Notice

Emerald Psych LLC ("we", "our", or "the practice") respects your privacy. This Privacy Notice describes the personal information we collect from visitors to our website and through general inquiries, how we use that information, with whom we share it, and the choices and rights available to you. This Notice does not apply to information collected during the course of clinical care, which is governed by our Notice of Privacy Practices.

Information We Collect

We collect information from website visitors in the following ways:

• Information you provide directly. When you contact us by phone, text, email, or any contact form on the website — or when you book a free informational call — we receive the information you choose to share, such as your name, phone number, email address, and the contents of your message.
• Automatically collected information. When you visit our website, we (and the third-party services we use) may automatically collect information such as your IP address, browser type and version, device type, operating system, referring website, pages visited, and the dates and times of your visits. We use this information for analytics, security, and to improve the website.
• Cookies and similar technologies. Our website uses limited cookies to support basic functionality and analytics. We do not use advertising or behavioral-tracking cookies. For more details, please review our Cookie Policy.

How We Use Information

We use the information described above to:

• Respond to your inquiries, schedule informational calls, and communicate with you about our services;
• Operate, maintain, and improve our website;
• Monitor for security threats, prevent fraud, and protect the integrity of our website;
• Comply with applicable legal and regulatory obligations.

We do not sell your personal information. We do not use your personal information for targeted advertising. We do not use your personal information to train artificial intelligence models.

How We Share Information

We may share information with the following categories of third parties, only as needed to operate our practice and website:

• Website hosting and infrastructure providers that store and deliver our website to you;
• Analytics providers that help us understand how the website is used;
• Scheduling, billing, and clinical care platforms (such as Headway and Grow Therapy) when you choose to book an appointment or initiate care;
• Professional advisors such as attorneys, accountants, or auditors, when needed and under confidentiality obligations;
• Government agencies, courts, or law enforcement when required by law, subpoena, court order, or to protect rights, property, or safety.

We do not share your information with third parties for their own marketing purposes.

Your Choices and Rights

Depending on where you live, you may have specific rights regarding your personal information. Residents of states with comprehensive privacy laws — including California (CCPA/CPRA), Colorado (CPA), Connecticut (CTDPA), Virginia (VCDPA), Utah (UCPA), and others — may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate personal information;
• Request deletion of your personal information, subject to legal exceptions;
• Opt out of the sale or sharing of your personal information for targeted advertising (we do neither);
• Designate an authorized agent to exercise these rights on your behalf;
• Receive a response without retaliation or denial of services for exercising these rights.

To exercise any of these rights, contact us using the information at the end of this Notice. We will verify your identity before processing your request and will respond within the timeframes required by applicable law.

Data Retention

We retain personal information collected through the website only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Information that becomes part of a clinical record is retained according to our Notice of Privacy Practices and applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet is fully secure, however, and we cannot guarantee the absolute security of any information transmitted through the website. Please avoid sharing sensitive health information through unencrypted channels (general email, text, or phone). For clinical communications, please use the secure platforms provided by Headway or Grow Therapy.

Children's Privacy

Emerald Psych LLC provides services only to adults ages 18 to 64. Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can delete it.

Third-Party Links

Our website may contain links to third-party websites, including booking platforms, professional verification services, and educational resources. We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before sharing personal information with them.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The most current version will always be posted on this page with an updated effective date. Material changes will be communicated through our website prior to taking effect.

Contact Us

If you have questions about this Privacy Notice, would like to exercise your privacy rights, or wish to make a complaint about our privacy practices, please contact: