Accessibility Statement

Emerald Psych LLC is committed to ensuring that our website, emeraldpsych.net, is accessible to everyone, including people with disabilities. We believe that everyone deserves equal access to information about mental health services and the ability to engage with our practice without barriers.

Conformance Status

We strive for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, motor, and cognitive disabilities.

We regularly review our website against these standards and work to address any accessibility gaps we identify.

Measures We Take

To support accessibility, we have taken the following measures and continue to refine them:

• Use of semantic HTML and clear page structure to support screen readers and assistive technologies;
• Descriptive alternative text for meaningful images;
• Sufficient color contrast between text and background;
• Keyboard navigation support for interactive elements;
• Descriptive link text and headings to aid navigation;
• Mobile-responsive design that adapts to different screen sizes and orientations;
• Multilingual content available in Portuguese and Spanish, with language assistance services for additional languages;
• Telehealth-only practice model that eliminates physical-access barriers to care.

Known Limitations

Despite our efforts, some content on our website may not yet be fully accessible. Areas we are actively working to improve include:

• Third-party content embedded from external services (such as verification badges, scheduling platforms, and review sites), which we do not directly control;
• Older blog posts and downloadable documents, which we are progressively updating to current accessibility standards.

If you encounter content that is not accessible to you, please let us know using the contact information below. We will work to provide the information you need in an alternative format that meets your needs.

Compatibility

Our website is designed to be compatible with recent versions of major web browsers, including Chrome, Firefox, Safari, and Edge, and with commonly used assistive technologies including screen readers (such as JAWS, NVDA, and VoiceOver) and screen magnifiers. We aim to support both desktop and mobile devices.

Accessibility for Telepsychiatry Sessions

Beyond website accessibility, Emerald Psych LLC provides reasonable accommodations for telepsychiatry sessions, including:

• Qualified sign language interpreters at no cost;
• Written materials in alternative formats (large print, audio, or accessible electronic formats);
• Free language assistance services for individuals whose primary language is not English;
• Flexible session scheduling to accommodate disability-related needs.

To request a specific accommodation for your care, please contact us in advance of your appointment so we can ensure the accommodation is in place.

Continuous Improvement

Accessibility is an ongoing commitment, not a one-time project. We periodically review our website and clinical processes to identify opportunities for improvement, and we incorporate feedback from users and accessibility audits into our planning.

Feedback and Contact

We welcome your feedback on the accessibility of our website and services. If you experience an accessibility barrier, need information in an alternative format, or have suggestions for improvement, please reach out:

We aim to respond to accessibility feedback within five business days. When reporting an issue, please include the page or feature involved, the assistive technology you are using (if any), and a brief description of the difficulty you encountered.

Formal Complaints

If you believe you have been discriminated against on the basis of disability, you may also file a complaint as described in our Notice of Nondiscrimination, including with the U.S. Department of Health and Human Services, Office for Civil Rights.